Support flow
Talk to the team behind the trust layer
The support page is fully dynamic and the enquiry form now posts to the Spring Boot backend instead of stopping at frontend validation.
Human support coverage
Support should be available for account access, shortlist confusion, visit coordination, owner issues, and legal or policy questions.
- Account and login support
- Search, shortlist, and visit support
- Owner, trust, and policy support
Response expectations
Enquiries should be captured with enough context to route them quickly and feed future support analytics.
- Capture name, email, optional phone, city, and message
- Persist each enquiry for routing and reporting